Hi, how can we help you today?
Order Status & Tracking
I didn't receive an order confirmation email. What should I do?
If you didn’t receive an email confirmation for your order please call us at 1.844.777.TALE or email us at help@mytelltale.com.
I just placed an order. Can I check the status of it online?
Mytelltale.com offers order updates in real time as the status of your shipment changes. Once you have logged in under "My Account", select the “Order Status” link from the menu and you will be able to review and track delivery on orders made online and by phone.
What if an item is unavailable or backordered?
We will make every effort to fulfill your order, but occasionally certain items may be unavailable. We will notify you via email if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
I received my order, but an item was missing. What should I do?
If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.844.777.TALE or email help@mytelltale.com for further assistance.
How do I modify or cancel my order?
Due to the quick processing time at our distribution center, we are unable to cancel or modify any order after it has been submitted.
My order status is in progress. What does that mean?
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
Ordering & Payment Options
I'm not sure what size I wear. Does TellTale have a size chart that can help me?
Absolutely! We have a size chart link available on each product page which includes your sister size.
What's a sister size?
Sister sizes are grouped to fit your cup volume by either going down a band size and up a cup size, or up a band size and down a cup size. For example, if you were a size 34B your sister sizes would be 32C or 36A. If we don't carry your size at this time, or your size is unavailable, you can always try a sister size.
I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. We will announce product and size restocks through our email marketing and social media channels.
Is it possible to save items in my shopping bag?
You can save items in your shopping bag once you have logged into your account. However, we don’t recommend holding items in your bag for too long. We are a specialty company and once an item sells out, it may not be available again, even if it still appears in your bag.
Do you gift wrap?
We do not have a gift wrap option at this time.
What are the TellTale payment options?
We accept all major credit cards (Discover, American Express, Visa and MasterCard) along with PayPal, Amazon Pay, Apple Pay, and, After Pay.
When will my credit card, Amazon Pay, Apple Pay or PayPal account be charged?
Your credit card, Amazon Pay, Apple Pay or PayPal account will be authorized for the entire amount of the order at the time of purchase, but will not be charged until your order has shipped. Your payments may be split into multiple charges if any part of your purchase is on back-order. We will send you an email confirmation of your order once it has been shipped.
When will my order be processed?
If your order fits all authorization criteria, then all orders placed Monday-Friday will be processed within 2 business days, pending any unexpected delays. Please allow additional time for orders placed on weekends and holidays. If an item is on backorder, the item will ship out once it is received by us and passes our quality control process.
Does the company charge sales or use tax on all transactions?
Sales tax or use tax is charged based on the taxing jurisdictions of our store locations or the shipping destination, tax requirements, including applicable exemptions. While the Company strives to ensure that all applicable taxes are charged correctly, if you feel that you were charged sales or use tax in error, please contact our Customer Service team to request a refund.
Returns & Exchanges
What is the TellTale return policy?
TellTale Return Policy
Merchandise returns and exchanges may be accepted (excluding "final sale", "as-is" items), within 30 days of the date of receipt. All returns must include the original packing slip you received with your package to be accepted. We reserve the right to refuse or limit returns or exchanges for any reason. You will be limited to $250 in non-receipted returns within a 90-day period (excluding defective merchandise). Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. Merchandise must be in its original condition, unworn and unwashed, with original tags and sanitary shields (if any) attached or merchandise must be defective; we do not accept returns for soiled, used or washed merchandise. You must contact Customer Service following the instructions below to initiate a return. Shipping and handling charges on your purchase, if any, are non-refundable.
For more information, please visit our Full Shipping, Returns and Exchanges Policy.
Make a Return
We offer free standard shipping (5-7 business days) on returns. To initiate a return, please visit the Returns Portal and enter your order information to receive a Prepaid Return Shipping Label to print. Upon receipt, print out and affix the Prepaid Return Shipping Label to your box, include your packing slip, and drop off your package in the U.S. mail. If you do not include your packing slip with your return, there may be a delay in processing your return. If you need additional assistance, please email us at help@mytelltale.com, initiate a live-chat session on mytelltale.com, or contact Customer Service at 1.844.777.TALE. Please have your order number and the style numbers you wish to return ready when you contact us.
Need A Different Size or Color or Different Item?
At this time, we are unable to process exchanges. If you would like to exchange a product for a different size or color, please go to the Returns Portal and return the original item(s) for a full refund on the product(s) purchased and you can place a new order.
If you need additional assistance, please email us at help@mytelltale.com, initiate a live-chat session on mytelltale.com, or contact Customer Service at 1.844.777.TALE. Please have your order number and the style numbers you wish to return ready when you contact us.
Final Sale
Merchandise marked final sale is sold "as is" and may not be returned or exchanged.
Terms of Sale
All sales are subject to our Terms of Use and Privacy Policy posted at www.mytelltale.com as well as the terms and conditions of this Return Policy, which together constitute a binding contract. Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of contract. Merchandise marked final sale is sold as is and may not be returned or exchanged.
Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.
Questions?
Please don't hesitate to contact us with any questions. We're just a chat session, e-mail or phone call away.
Email: help@mytelltale.com
Phone: 1.844.777.TALE.
How do I make a return?
Visit our returns portal here to initiate a return and receive a Prepaid Return Shipping Label to print via email; please have your order number and the style numbers you wish to return ready. You can find this via your order confirmation or from the "My Account" area of the site.
Upon receipt, print out and affix the Prepaid Return Shipping Label to your box, include your packing slip, and drop off your package at your nearest USPS drop-off location. Visit www.usps.com to find the location nearest you.
If you do not include your packing slip with your return, there may be a delay in processing your return.
For additional help regarding a return please email us at help@mytelltale.com, initiate a chat session on mytelltale.com or contact Customer Service at 1.844.777.TALE.
I need a different size or color. What should I do?
If you need additional assistance, please email us at help@mytelltale.com, initiate a live-chat session on mytelltale.com, or contact Customer Service at 1.844.777.TALE. Please have your order number and the style numbers you wish to return ready when you contact us.
What does final sale mean?
I have questions about a return or exchange. What should I do?
Email: help@mytelltale.com.
Phone: 1.844.777.TALE.
We’re around Monday-Friday, from 8:00AM - 9:00PM & Saturday from 10:30AM - 6:30PM (EST).
Shipping Options & Charges
What are the methods of shipping and charges?
TellTale™ offers free standard shipping.
Free Standard shipping (estimated 3-10 Business Days*) is available within the continental U.S. Shipping may be upgraded to Two Day shipping for $18 or Overnight shipping for $35.00 within the continental U.S.‡
Shipping Options
Standard*: 3-10 Business Days
2 Day‡: 2 Business Days
Overnight‡: Next Business Day
Information based on orders placed by 12pm ET Monday through Friday and reflect time frames from the date the order is processed.
* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 6-9 business days via USPS.
‡ Two Day and Overnight deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.
Two Day and Overnight orders placed between 12 PM EST Friday and Midnight EST Sunday will be processed on the next Business Day. Business Days are Monday through Friday, excluding holidays.
Overnight requested on Fridays is not available for Saturday arrival.
Do you ship to APO/FPO military addresses or P.O. Boxes?
Yes! We ship to military addresses and P.O. Boxes via Standard delivery.
* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 6-9 business days via USPS.
Do you save my billing and shipping information so I don't have to enter it each time I place an order?
If you are a registered user and have signed in, yes. The current address we have on file will automatically pop up in Step 2 of the Checkout process. You can make revisions here or enter in a different payment method or "Ship To" address before completing your order.
What is the difference between a shipping and a billing address?
Your shipping address is where we should ship the fun stuff; your billing address is the address linked to your payment method.
Technical Questions
I forgot my password. What do I do?
Go to "My Account" and select “Forgot Password”. Enter your account email address to have a reset link sent to your email. Select the link within the reset email and you will be prompted to enter a new password.
I spelled my name wrong when I registered. How do I fix it?
Call our Customer Service Center at 1.844.777.TALE. Changes to your account information may require additional personally identifying information or verification.
How accurate is the color display onsite?
Because it's important that all mytelltale.com customers be pleased with their purchases, be advised there may be slight color variations from one computer monitor to another. If you are browsing on any smartphones or tablets, please ensure your screen setting is set to its highest brightness setting for best results.
Does mytelltale.com use cookies?
To enhance your shopping experience at mytelltale.com, we use cookies, which are small data files that we store on your computer's hard drive. It sounds scary, but cookies simply enable us to keep track of your order as you shop our site. For example, mytelltale.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping mytelltale.com, we recommend you use a cookie-enabled browser in order to avoid having to re-enter information for every visit to our site. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.
Where can I find out more information about how TellTale will use and share my information ?
You can find additional information about this in our Privacy Policy.
I keep getting an error page. What should I do?
Please call our Customer Service Center at 1.844.777.TALE and be prepared to provide them with the error number listed on the error page.
Do I have to provide my email address if I want to browse products?
You do not need to provide your email address if you just want to look around and browse the products on mytelltale.com. We will ask you for your email address when you complete your purchase so that we may send you an order confirmation immediately after you place your order, along with additional transactional communications. This is to let you know we've received your information correctly and we are processing your order. You may also provide your e-mail to us if you’d like to receive marketing communications from us. To opt-out of marketing at any time, follow the instructions listed in our Privacy Policy or follow the link on the bottom of any e-mail you’ve received from us.
Do I have to sign in?
TellTale does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.
International FAQ
Do you ship internationally?
Not yet!