If you didn’t receive an email confirmation for your order please call us at 1.844.777.TALE or email us at help@mytelltale.com.

Mytelltale.com offers order updates in real time as the status of your shipment changes. Once you have logged in under "My Account", select the “Order Status” link from the menu and you will be able to review and track delivery on orders made online and by phone.

We will make every effort to fulfill your order, but occasionally certain items may be unavailable. We will notify you via email if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.844.777.TALE or email help@mytelltale.com for further assistance.

Due to the quick processing time at our distribution center, we are unable to cancel or modify any order after it has been submitted.

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

Absolutely! We have a size chart link available on each product page which includes your sister size.

Sister sizes are grouped to fit your cup volume by either going down a band size and up a cup size, or up a band size and down a cup size. For example, if you were a size 34B your sister sizes would be 32C or 36A. If we don't carry your size at this time, or your size is unavailable, you can always try a sister size.

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. We will announce product and size restocks through our email marketing and social media channels.

You can save items in your shopping bag once you have logged into your account. However, we don’t recommend holding items in your bag for too long. We are a specialty company and once an item sells out, it may not be available again, even if it still appears in your bag.

We do not have a gift wrap option at this time.

We accept all major credit cards (Discover, American Express, Visa and MasterCard) along with PayPal, Amazon Pay, Apple Pay, and, After Pay.

Your credit card, Amazon Pay, Apple Pay or PayPal account will be authorized for the entire amount of the order at the time of purchase, but will not be charged until your order has shipped. Your payments may be split into multiple charges if any part of your purchase is on back-order. We will send you an email confirmation of your order once it has been shipped.

If your order fits all authorization criteria, then all orders placed Monday-Friday will be processed within 2 business days, pending any unexpected delays. Please allow additional time for orders placed on weekends and holidays. If an item is on backorder, the item will ship out once it is received by us and passes our quality control process.

Sales tax or use tax is charged based on the taxing jurisdictions of our store locations or the shipping destination, tax requirements, including applicable exemptions. While the Company strives to ensure that all applicable taxes are charged correctly, if you feel that you were charged sales or use tax in error, please contact our Customer Service team to request a refund.

TellTale™ offers free standard shipping.

Free Standard shipping (estimated 3-10 Business Days*) is available within the continental U.S. Shipping may be upgraded to Two Day shipping for $18 or Overnight shipping for $35.00 within the continental U.S.‡

Shipping Options

Standard*: 3-10 Business Days
2 Day‡: 2 Business Days
Overnight‡: Next Business Day

Information based on orders placed by 12pm ET Monday through Friday and reflect time frames from the date the order is processed.

* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 6-9 business days via USPS.
‡ Two Day and Overnight deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas our parcel carriers cannot reach.

Two Day and Overnight orders placed between 12 PM EST Friday and Midnight EST Sunday will be processed on the next Business Day. Business Days are Monday through Friday, excluding holidays.
Overnight requested on Fridays is not available for Saturday arrival.

Yes! We ship to military addresses and P.O. Boxes via Standard delivery.

* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 6-9 business days via USPS.

If you are a registered user and have signed in, yes. The current address we have on file will automatically pop up in Step 2 of the Checkout process. You can make revisions here or enter in a different payment method or "Ship To" address before completing your order.

Your shipping address is where we should ship the fun stuff; your billing address is the address linked to your payment method.

Go to "My Account" and select “Forgot Password”. Enter your account email address to have a reset link sent to your email. Select the link within the reset email and you will be prompted to enter a new password.

Call our Customer Service Center at 1.844.777.TALE. Changes to your account information may require additional personally identifying information or verification.

Because it's important that all mytelltale.com customers be pleased with their purchases, be advised there may be slight color variations from one computer monitor to another. If you are browsing on any smartphones or tablets, please ensure your screen setting is set to its highest brightness setting for best results.

To enhance your shopping experience at mytelltale.com, we use cookies, which are small data files that we store on your computer's hard drive. It sounds scary, but cookies simply enable us to keep track of your order as you shop our site. For example, mytelltale.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping mytelltale.com, we recommend you use a cookie-enabled browser in order to avoid having to re-enter information for every visit to our site. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.

Where can I find out more information about how TellTale will use and share my information ?
You can find additional information about this in our Privacy Policy.

Please call our Customer Service Center at 1.844.777.TALE and be prepared to provide them with the error number listed on the error page.

You do not need to provide your email address if you just want to look around and browse the products on mytelltale.com. We will ask you for your email address when you complete your purchase so that we may send you an order confirmation immediately after you place your order, along with additional transactional communications. This is to let you know we've received your information correctly and we are processing your order. You may also provide your e-mail to us if you’d like to receive marketing communications from us. To opt-out of marketing at any time, follow the instructions listed in our Privacy Policy or follow the link on the bottom of any e-mail you’ve received from us.

TellTale does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.

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